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FAQ

Domestic Delivery – Charges and Timing
Will I have to pay separate delivery charges on my order?

We offer free shipping for all domestic orders.

When can I expect to receive my order?

We are committed to dispatching your order in 2 – 3 business days, with the subsequent delivery within 5 – 7 business days. Please note, Saturdays, Sundays and public holidays are not counted as business days.

However, given the unpredictable nature of the pandemic, there might be some unavoidable delays. Rest assured, we are exercising every safety precaution with regard to the packaging and delivery of your order. We request you to bear with us.

Please email us at [email protected] for any query and we’ll do our best to help.

 

INTERNATIONAL

For all international orders, shipping charges are calculated based on the products ordered and will be charged to the customer.

The delivery period is highly dependant on the region and the shipping option that you are comfortable with. However, on average we expect the window to be up to 14 working days from the date of placing the order.

Please email us at [email protected] to understand shipping charges and to place your order.

 

TRACKING PACKAGE

How can I track my order?

Once your order is shipped, we will mail you your tracking number along with details of the shipping agency. You can track your order status on the shipping agent’s website by entering your assigned order tracking number.

 

Should you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp buzz away. Click here for details

 

If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).

 

Can I change the shipping address of the order?

You cannot change the shipping address for orders that are placed. We’d urge you to verify and confirm all details before completing an order.

 

Can I book an order for delivery to more than one address?

No, you will need to place separate orders for each individual shipping addresses.

 

NON-AVAILABILITY ON DELIVERY
What happens if I’m not at home, during delivery date?

Our delivery partners will attempt to deliver the package for a maximum of three times, before they return it to us. Please provide a complete and accurate shipping address – including the zip code and mobile number of the recipient, as this will help us fulfil our delivery commitment faster.

What should I do if my payment fails?

In case you have received a message of payment failure, you may try to place the order once again. However, if your amount has been debited, please do not retry – chances are that your order has already been received by us. Please wait to hear from us, before placing your order again.

 

What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions:
• Credit cards – Mastercard, Visa, and American Express
• Net banking – All major banks
• Debit card – All major banks
• E-wallets
• Cash on delivery – Our cash on delivery limit is Rs. 10,000

Can you cancel my order?

 Orders can be cancelled (in whole/partially)  before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable.

 

What is your return policy?

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 5 days (only for domestic orders). Please ensure that the product is unused and not damaged. Returns will be refunded towards the original method of payment post receipt of the product. You must notify us of the items you wish to return within 5 days of receiving delivery to be eligible for a refund (Shipping and handling fees are non-refundable).

 

 

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